How CharmEngine handles personal data.
This page explains what we collect, why we need it, how long we keep it, who helps us process it, and how you can ask us to access, correct, export, or delete it.
Who we are
CharmEngine Ltd is registered in England and Wales. Use the legal enquiry form for privacy, data protection, or representative questions.
What we collect
We may collect account details, company details, workspace settings, uploaded assets, support messages, usage records, payment records, and technical security logs.
Why we use it
We use data to provide the service, protect accounts, process payments, answer support requests, improve product reliability, and meet legal duties.
AI provider use
When a customer asks CharmEngine to create or analyse something, approved AI providers may process the needed content. We only send what is needed for the task.
Storage and security
We use access controls, encryption, customer workspace separation, security monitoring, and activity logs to protect data.
How long we keep it
We keep data only as long as needed for the service, account records, security, billing, legal duties, or the retention settings agreed with a customer.
Your rights
You can ask to access, correct, delete, export, restrict, or object to use of your personal data. Use the data request form and we will guide the request to the right reviewer.
Open data request formSupplier help
CharmEngine uses suppliers for hosting, storage, AI, payments, email, and security. Supplier documents are listed in the Legal Centre.
View supplier documents