Contact · we read every email

Talk to us.

No bots, no ticketing-system black holes. The right human reads your email within one working day. For DSR or breach concerns, use the dedicated channels — they have a faster SLA.

Sales + new operators

Want a private route into the founding-50 cohort? The fastest path is the 3-field form on the homepage. It auto-routes to whichever team member matches your stack.

Or email: hello@charmengine.uk

Existing tenants — support

Inside Mission Control: ⌘K → "support" surfaces the in-app channel with full context attached. Or email: support@charmengine.uk (Operator-tier and above gets priority response within 4 working hours).

Security

Found a vulnerability? Please don't disclose publicly. Email: security@charmengine.uk (PGP key on request). We acknowledge within 24h, triage within 72h, and disclose responsibly under coordinated-disclosure terms.

Data Protection (GDPR)

DPO: dpo@charmengine.uk. For structured DSR requests, please use the DSR form — it has a 30-day SLA and lands directly in the operator console.

Press + partnerships

press@charmengine.uk · partnerships: partners@charmengine.uk.

Postal

CharmEngine Ltd · UK-registered. Full registered office on company filings; please email first so we can route properly.