1. The agreement
This is a binding contract between you (and the legal entity you represent, if any) and CharmEngine Ltd, registered in England & Wales. If you're using CharmEngine for an organisation, you confirm you have authority to bind it.
2. The service
CharmEngine is a governed AI growth operating system. We give you access to six co-operating brain agents (Aurion, Spark, Halo, LedgerCore, Sentinel, Mnemos) and the Mission Control surface, subject to your subscription tier.
3. Your account
- You must be at least 16 years old (or the age of digital consent in your jurisdiction).
- You're responsible for the security of your credentials. Tell us immediately if you suspect compromise.
- You're liable for activity under your account. We're entitled to suspend access if we have a reasonable belief of misuse.
4. Acceptable use
You may not use CharmEngine to:
- Violate any law, regulation, or third-party right (including IP).
- Generate content that is illegal, defamatory, infringing, or harmful to a child.
- Attempt to circumvent the platform's governance, audit log, cost ceiling, or trust posture.
- Reverse-engineer, scrape, or extract platform internals beyond what's exposed in the published API.
- Resell access without an Operator-tier or Brand-tier white-label arrangement.
5. Subscription + billing
Plans are detailed at /#pricing. Charged in advance, monthly or annually. AI inference cost ceilings are enforced per Mission Control before any premium action runs — you are never billed for usage you haven't pre-approved. Refund policy: 14-day full refund on any new subscription; pro-rata refund for the unused portion of an annual term if you cancel mid-cycle.
6. Intellectual property
- Your content remains yours. You grant us a limited, revocable licence to host + process it solely to provide the service.
- Our platform remains ours — code, trademarks, design, audit-log architecture.
- Outputs generated by your governed agents under your brand canon are yours, subject to the third-party model providers' standard terms.
7. Confidentiality
Each side will keep the other's non-public information confidential and use it only to perform under these Terms. Survives termination for 5 years.
8. Disclaimers
The platform is provided "as is" except where mandatory consumer law overrides this. We don't warrant uninterrupted operation; we do commit to the SLAs published per tier.
9. Liability
To the maximum extent permitted by law, our aggregate liability is capped at the fees you paid in the 12 months preceding the claim. Neither side is liable for indirect or consequential losses (lost profits, lost data, business interruption).
10. Termination
Either party may terminate for convenience with 30 days' notice (annual plans run to end of paid term). We may terminate immediately for material breach. On termination you have 30 days to export your data via the DSR portability flow (Article 20).
11. Governing law
England & Wales. Disputes go to the English courts unless mandatory consumer law gives you a different forum. We're open to mediation before litigation.
12. Changes
Material changes are announced 30 days in advance. Your continued use after the effective date constitutes acceptance. Version history is in the audit log.
13. Contact
Legal: legal@charmengine.uk · DPO: dpo@charmengine.uk · Support: /contact.